Hi-Rez Studios, Inc
All Systems Operational
Smite PC - North America / Europe   Operational
Smite Xbox - North America / Europe   Operational
Smite PS4 - North America / Europe   Operational
Paladins PC   Operational
Paladins Xbox   Operational
Paladins PS4   Operational
Hand of the Gods PC   Operational
Hand of the Gods XBOX   Operational
Hand of the Gods PS4   Operational
Hi-Rez Public APIs   Operational
Tribes Ascend   Operational
Paladins Strike Mobile   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2018

No incidents reported today.

May 19, 2018

No incidents reported.

May 18, 2018
Resolved - This incident has been resolved.
May 18, 09:18 EDT
Monitoring - Restart has been completed.
May 18, 07:29 EDT
Investigating - We are performing an emergency restart on #Smite #PC
May 18, 07:12 EDT
Completed - The maintenance for our billing system has been completed. Thank you for your patience.
May 18, 00:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 EDT
Scheduled - Our billing system will be undergoing maintenance at 2:00AM UTC; during this time, you may experience purchasing issues with our online store. We apologize for the inconvenience.
May 17, 20:56 EDT
May 17, 2018
Completed - The scheduled maintenance has been completed.
May 17, 16:54 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 17, 16:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 14:46 EDT
Scheduled - Paladins PC & Console will be undergoing patch maintenance today. Limited access will begin at 18:45 UTC
May 17, 12:40 EDT
May 16, 2018

No incidents reported.

May 15, 2018
Resolved - Xbox Live is reporting this issue as resolved. https://bit.ly/1wTAWYd
May 15, 16:15 EDT
Monitoring - Xbox Live is reporting issues with purchase and content usage which may affect #Smite, #Paladins, and #HotG purchases as well as founder's/champions/god pack usage on #Xbox. For further information: https://bit.ly/1wTAWYd
May 15, 14:05 EDT
Completed - The scheduled maintenance has been completed.
May 15, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:30 EDT
Scheduled - We will be performing a Hotfix to Paladins Strike between 10:30AM-11:00AM EST.
May 15, 10:11 EDT
Resolved - This incident has been resolved.
May 15, 10:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 09:44 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 09:29 EDT
Investigating - We are working on issues with Smite PS4
May 15, 09:14 EDT
Completed - The scheduled maintenance has been completed.
May 15, 09:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:30 EDT
Scheduled - We are upgrading #Smite #PS4 tomorrow (05/15/2018) at 12:00PM UTC. Limited logins will begin at 11:30AM UTC.
May 14, 21:51 EDT
Completed - The scheduled maintenance has been completed.
May 15, 08:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:30 EDT
Scheduled - We are upgrading #Smite #Xbox tomorrow (05/15/2018) at 11:00AM UTC. Limited logins will begin at 10:30AM UTC.
May 14, 18:53 EDT
Completed - The scheduled maintenance has been completed.
May 15, 07:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 04:31 EDT
Scheduled - We are upgrading #Smite #PC tomorrow (05/15/2018) at 9:00AM UTC. Limited logins will begin at 8:30AM UTC.
May 14, 18:24 EDT
May 14, 2018
Resolved - The #Smite, #Paladins, #HotG #PC store issue has been resolved.
May 14, 16:51 EDT
Monitoring - We hav identified and isolated the issue affecting #Smite, #Paladins, and #HotG #PC purchases. We are continuing to monitor.
May 14, 16:10 EDT
Identified - We are currently working to resolve an issue with purchases that are impacting Smite PC/Hand of the Gods PC/ Paladins PC . During this time you may experience errors when trying to purchase gems or crystals.
May 14, 14:43 EDT
Resolved - The #Paladins #Strike log in issue has been resolved.
May 14, 16:50 EDT
Monitoring - We have been able to isolate and resolve the log in issues. We will continue to monitor
May 14, 15:58 EDT
Identified - We are currently investigating an issue that is impacting logins while using your Hi-Rez account credentials.
May 14, 15:09 EDT
May 13, 2018
Completed - The scheduled maintenance has been completed.
May 13, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 EDT
Scheduled - We are performing a patch maintenance for #Paladins #Strike #Mobile tomorrow (05/13/2018) at 6:00AM UTC.
May 12, 22:28 EDT
May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018
Resolved - The issue with purchasing and content usage has been resolved. https://bit.ly/1GKcuPr
May 10, 23:22 EDT
Monitoring - Xbox Live is reporting an outage with their purchasing and content usage services, which may affect #Smite, #Paladins, and #HotG purchases and DLC. Xbox Live status: https://bit.ly/1GKcuPr
May 10, 21:49 EDT
Resolved - We have identified and resolved the issue with the Hi-Rez Studios website as well as the #Smite and #Paladins #PC stores. We apologize for the inconvenience.
May 10, 21:55 EDT
Investigating - We are investigating an issue with with Hi-Rez Studios website as well as the #Smite and #Paladins #PC stores.
May 10, 21:42 EDT
May 9, 2018
Completed - The scheduled maintenance has been completed.
May 9, 08:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 04:45 EDT
Scheduled - We are performing a patch maintenance for #Paladins #PC tomorrow (05/09/2018) at 9:00AM UTC. Limited logins will begin at 8:45AM UTC.
May 8, 21:15 EDT
May 8, 2018
Completed - The scheduled maintenance has been completed.
May 8, 07:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:30 EDT
Scheduled - We will be restarting the servers for Hand of the Gods on console on 5/8 beginning at 11:30 UTC
May 7, 12:17 EDT
May 7, 2018
Completed - The scheduled maintenance has been completed.
May 7, 07:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:30 EDT
Scheduled - #Smite Console will be going down for maintenance tomorrow, May 6th 2018 with limited access starting at 10:30AM UTC
May 6, 12:28 EDT
May 6, 2018

No incidents reported.